Overview
At Theo Amp, your satisfaction is important to us. If your item arrives damaged, defective, or incorrect, you may request a return and receive a refund under the conditions outlined below.

Return Eligibility
You can request a return within 7 days of receiving your order.
Returns are accepted if the item is:

• Defective, damaged, or not as ordered
• Unused and in original packaging
• Reported within the 7-day return period

How to Request a Return
To begin the return process, email us at [email protected] with:

• Your full name
• Order number
• Reason for return
• Clear photos of the item, if applicable

We will review your request and provide return instructions.

Refund Process

• Refunds are issued in cash only
• Refunds are processed once the returned item has been received and inspected
• Cash refunds follow the same method used in the original Cash on Delivery (COD) order

Items Not Eligible for Return

• Used items or items not returned in original condition
• Return requests made after 7 days of delivery
• Final-sale or customized items

Exchanges
We do not offer exchanges at this time. Eligible products may be returned for a refund, and a new order can be placed separately.

Need Assistance?
For help with a return or refund, please contact us at:
[email protected]